Jetlink Conversational AI automizes over %80 of customer communication for Toyota

Toyota is one of the biggest global automotive firms with its 370.000 emoloyees, 170+ sales regions, 69 manufacturing companies and 20 R&D centers worldwide. When AI started to become an actual “thing”, Toyota Turkey as an innovative company knew that they should adjust this new era. 

Transforming Customer Engagement in Turkish
E-commerce

Jetlink’s LLM RAG technology brought significant improvements to customer interactions. The Chatbot achieved a customer understanding rate of over 96%, providing quick and accurate responses that enhanced customer satisfaction. An average of 70,000 conversations per month was successfully managed through this system, reducing the load on the call center.

DenizBank Unleashes Conversational Banking with Jetlink Conversational AI

Since the beggining of the chatbot era, banks are the earliest adopters of this technology. Because customer experience and satisfaction comes before anything else in terms of banking and finance. It also brings out a lot of customer questions and therefore need for more qualified support. 

Nissan Excites with Jetlink Conversational AI This Time

Nissan Bilge learns more and more everyday and has 94.7% intent match ratio on its knowledge so far. Nissan Bilge also collects visitor information for live agents to reach them about cars and sales promotions. Since it’s live on Nissan website,  more than 30.500 leads generated by the bot.

How chatbots make a difference for consumer health products

Learn how Sanofi succeed to engage with more than 150.000 unique consumers and manage to get 69% of completion rate of a survey with 15 questions with conversational AI. Sanofi has partnered with Jetlink, to reply common consumer questions  regarding 80 different topics 7/24 and raise awareness of its different products such as Enterogermina, Bisolnatur.

Multinet Provides A Better CX to Its Giant Ecosystem With Jetlink Conversational AI

Multinet Up was established as a meal card company in 1999, and today it has turned into a leading fintech group with its technology and start-up investments. 

Trusted by the industry leaders Opel Co-Pilot Chatbot: Lead Generation Pilot

More than just an automaker, Opel is a mobility provider, which ensures that German quality, engineering precision and connected innovations are accessible to a broad customer base across the globe. Opel constantly make sure that innovations are accessible to as many people as possible – not just a few. This purpose is deeply rooted in the DNA of Opel brand.

A great example how chatbots make a difference

in e-commerce

The company which increases customer satisfaction thanks to the artificial intelligence chatbot that answers questions and requests with 95% intent match accuracy, experiences the ease of management from a single channel about communication with the hybrid system including live support. This system means quick action for customers and more time for agents.

Dynavit Aradığın Destek: Revolutionizing Customer Service with LLM powered Jetlink Genius

Revolutionizing Customer Service with LLM powered Jetlink Genius Thanks to the upgraded large language model and renewed research and development efforts, response quality has significantly improved, leading to more accurate and customer-friendly interactions. 

Kapital Bank Transforms Customer Service with AI: A Case Study on Jetlink-Powered Chatbot

Kapital Bank, one of Azerbaijan’s leading financial institutions, partnered with Jetlink to improve digital customer experience, streamline interactions, boost self-service efficiency, and optimize human-agent workload with an AI-powered chatbot.

Sompo Insurance's Sensei AI-Based Chatbot

In today's world, businesses are constantly looking for ways to improve their customer service, streamline operations and reduce costs. Sompo Sigorta, a leading insurance company in Turkey, recognized the need for a digital assistant that could help them solve customer inquiries through written channels. 

Leveraging Jetlink's AI-Powered Chatbot to Enhance Customer Engagement for Lexus

In the competitive automotive industry, Lexus, synonymous with creating amazing experiences of luxury, recognized the importance of customer engagement for maintaining its market position. 

Revolutionizing Customer Service: UPS and Jetlink Collaboration

Revolutionizing Customer Service: UPS and Jetlink Collaboration: In the dynamic landscape of customer service, industry leader UPS found a remarkable intersection with Jetlink in 2023. This collaboration brought forth a groundbreaking development—the UPS Virtual Assistant, powered by advanced AI technology. 

Virtual Assistants are Transforming Finance 

Leading organizations are leveraging virtual assistants to streamline operations and better serve the needs of  customers. Finance is no exception, and market leaders as ALJ have already invested and getting the benefits of its AI powered chatbot.

Parodontax Chooses To Be Closer To Its Customers 

People’s tendency to chat with brands is increasing as 79 percent of customers now prefer live chat and messaging. GSK, a global leader in consumer healthcare, chose Jetlink’s chatbot on the Parodontax website to guide users on gum care, creating a new and effective way to engage potential customers.

MACFit, the top and widespread franchise in Turkey, delivers on customer experience with Jetlink

Since 2021, MACFit and Jetlink have joined forces to redefine the fitness industry through digital transformation. This partnership is not just about technology—it’s about revolutionizing the experiences of users and members alike. 

Ininal reduced first-response and resolve time with automation.

With Jetlink Conversational AI, Ininal provides a better experience by communicating uninterruptedly and quickly with customers. Ininal, which has a very high speech density, chose Jetlink to reduce the burden of the call center and to answer all kinds of questions of the customers without interruption. 

Citroen now welcomes its customers with artificial intelligence

With a production history of 100 years, Citroen is a brand that likes to keep up with the time spirit. As a result of this approach, it took a technological step in customer communication. Thus, the Citroen - Jetlink journey began. Citroen has entrusted its growing customer communication network to artificial intelligence.

Role of conversational AI on next-gen customer engagement and support

After adopting Jetlink Conversational AI, fastPay elevated customer communication with remarkable speed. As a leading FinTech in Turkey, fastPay partnered with Jetlink to better engage clients and reduce customer service workload by automating FAQs and key functions.

Borusan responds to employee questions faster than ever with Jetlink Chatbot

Borusan Holding responds to employee needs faster than ever thanks to Jetlink Chatbot. Borusan holding is one of the most valuable holdings that currently operate in Turkey with more than 10 companies and 7500 employees under their belt.

Passo's Game-Changer: Pioneering Customer Communication with Jetlink's AI Chatbot

In an era where immediacy and efficiency are key to customer satisfaction, Passo, a dominant player in the ticketing industry, adopted Jetlink's Conversational AI. The intent was to bring about a significant revolution in its customer service operations and communication strategies.

Pharmaton Revolutionizes Customer Engagement with AI: Introducing the Game-Changing EnergyBot

Pharmaton's journey towards transforming client engagement and insight collection is a compelling case study in the use of advanced technology to meet evolving market demands in the healthcare and nutritional supplement industry. 

How Gedik Investment's Partnership with Jetlink's AI Chatbot Transformed Client Engagement and Operational Efficiency

​In a bold move to redefine customer service excellence in the investment banking sector, Gedik Investment, a trailblazer with a rich history since 1991, has teamed up with Jetlink to deploy an innovative AI-powered chatbot. 

Revolutionizing Retail: How Gratis Transformed Customer Service with Jetlink's Cutting-Edge AI Chatbot, Lila

In late 2022, Gratis, one of Turkey's leading retail brands in personal care and beauty products, embarked on a strategic partnership with Jetlink to enhance its customer service capabilities. 

Peugeot Accelerates Customer Service and Sales with AI Innovation: A Case Study on Peugeot Genius

Peugeot Türkiye, a leading player in the automotive industry, faced challenges that required innovative solutions to improve customer service efficiency and expand lead generation channels.

The Striking Journey of N Kolay Virtual Assistant

N Kolay, a trailblazer in financial services, introduced its virtual assistant, N Kolay Virtual Assistant, in May 2024 as part of its commitment to delivering seamless digital customer experiences.

Transforming Customer Service Excellence at Türksat Kablo with AI Innovation

Türksat Kablo, a prominent provider in the telecommunications sector, sought innovative solutions to boost customer service efficiency and expand its engagement channels.

Driving the Future with Innovation

 Volvo Cars is a pioneer reshaping the industry with a focus on safety, sustainability, and online commerce. As a sector leader, Volvo is set to achieve 1.2 million vehicle sales by mid-decade, with half of these projected to come from online channels. The importance of digital platforms in building a strong brand image has never been greater.

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A Century of Fashion Innovation and the Power of Digital Reputation

Founded in 1924, Hatemoğlu has been a trailblazer in the Turkish ready-to-wear clothing industry. With a legacy of innovation and a focus on customer satisfaction, Hatemoğlu sought to transform its customer engagement strategy and boost its digital reputation through Welocal.

Hatemoğlu operates over 85 stores across Turkey, offering premium menswear.

5 Brand Local Presence Management From A Single Place

93% of digital, online experiences start with a search engine and 66% of all Google searches are local.

Automotive retailer, car rental and car sharing company Otokoç Automotive, which unites multiple brands (Avis, Budget, Birmot, Volvo and Otokoç) under the same roof in the automotive vertical, manages its local online existence with Welocal of 264 locations on total. 

ChatBYD: Transforming BYD Türkiye’s Customer Engagement with Conversational AI

ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.

Delivering a Premium Customer Experience in Digital Channels

100% Response Rate on Customer Reviews: All customer reviews were responded to automatically, quickly, and in a human-like manner using JetLocation AI. Significant Growth in Review Volume: With automated feedback collection processes, the number of customer reviews doubled within a year.

Real Success with JetMarketplace at Eren Retail!

Eren Retail Takes a Pioneering Step in Digital Transformation with Jetlink's AI-Powered JetMarketplace Platform!

By adopting JetMarketplace, Eren Retail has taken a leading step in digitally transforming its e-commerce operations.

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Linens’s Success with Jetlink’s AI-Powered Chatbot

In May 2024, Linens, one of Turkey’s most recognized home textile brands, partnered with Jetlink to transform its digital customer experience. With Jetlink’s AI-powered chatbot, Linens created smarter customer interactions, reduced response times, and proactively engaged its customers.

Taç’s Success with Jetlink’s AI-Powered Chatbot

In May 2024, Taç, one of Turkey’s most established home textile brands, partnered with Jetlink to elevate its digital customer engagement strategy. This collaboration focused on leveraging AI-powered chatbot technology to provide faster, smarter, and more proactive customer interactions across multiple digital channels.

Fakir Hausgeräte Virtual Assistant Success

Fakir was founded in 1933 in Stuttgart, Germany by H. Wilhelm Kicherer. The brand name “Fakir” is derived from the German word Familie (family) and the founder’s surname Kicherer.

SuperStep Achieves 96.5% Resolution Rate in Customer Service with Jetlink AI  

SuperStep, the innovative brand of Eren Perakende, one of Turkey's leading retail pioneers, has successfully launched its advanced digital assistant powered by Jetlink AI infrastructure to elevate the customer experience to the highest level.

Driving Digital Transformation in Spoticar Türkiye with Conversational AI

Spoticar Assistant is more than just a chatbot—it is a strategic pillar in Spoticar Türkiye’s digital transformation journey. With Jetlink as its technology partner, Spoticar has streamlined customer interactions, improved engagement, and significantly boosted operational efficiency.

Intersport Achieves 97.66% Resolution Rate in Customer Service with Jetlink AI

With the help of Jetlink AI, more than 97% of customer requests are resolved instantly. As a result, the support team’s workload decreased while customer satisfaction rose significantly. Through this integration, Intersport has elevated customer service standards in the industry and strengthened its customer-centric approach.

ETStur: Redefining Travel Assistance with Agentic AI

As Türkiye’s tourism market rapidly digitized, ETStur experienced a sharp increase in online customer interactions. Travelers were demanding instant answers to queries about hotel availability, booking modifications, cancellations, and refunds.

Arzum: Transforming Customer Engagement with Jetlink Conversational AI

Arzum’s journey with Jetlink’s AI-powered conversational assistant has been transformative. The brand has successfully reduced operational burdens, increased customer engagement, and delivered faster, more accurate support. With Jetlink as a technology partner, Arzum continues to lead the way in customer experience within the small home appliances industry.