Jetlink Product ChangeLog

Semra Kartal
Jun 20
8 min read

Updated: Sep 15

A changelog of the latest updates for Jetlink products.

Release Notes – 8.5.0.0 – 04.09.25

🚀 New Features & Enhancements

New Response Formats in JetAgent

Two new settings have been added to JetAgent: Card Responses and Button Responses. When enabled, the AI automatically transforms suitable messages into card or button formats, delivering richer, more interactive conversations without requiring manual adjustments.

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Dedicated Prompts for Voice and Text Agents

We’ve introduced separate instruction fields for voice bots and text bots within JetAgent. This powerful enhancement allows you to design and fine-tune distinct conversational behaviors for each interaction type. By separating voice prompts from text prompts, you can now optimize tone, context, and responses specifically for spoken or written conversations; ensuring higher accuracy, more natural dialogue, and a superior customer experience across channels.

Expanded JetAgent Reporting Suite

Multiple new reports have been added to JetAgent, providing deeper insights into agent performance and system activities. You can now access detailed views for voice calls, inter-agent transfers, API requests, knowledge base matches, and more; making it easier than ever to track, analyze, and optimize every aspect of your AI operations.

JetVoice Web Messenger Customization & Optimization

We’ve significantly expanded the customization options for JetVoice in the web messenger. Alongside new UI configuration features, optimization improvements have been made to deliver a smoother, more flexible, and consistent user experience.

Release Notes – v812 – 02.09.25

🚀 New Features & Enhancements

Daily Location Google Status Check

A new automated process now checks the connection and Google My Business (GMB) status of all integrated Google channels on a daily basis. This ensures potential connection issues are detected early, improving reliability and minimizing downtime.

Google Category Update From Dashboard

Categories linked to Google can now be updated directly through the dashboard. This enhancement eliminates the need for manual requests and gives teams more flexibility and control over category management.

Sms Template Location Phone

SMS review request templates & review response templates now support the {{location.phone}} parameter. This allows you to include the phone number of the relevant location directly in the message, for example: “You can reach us at 501013****.” This makes communication more direct and personalized for customers.

JetLocation Fixes and Enhancements

This release includes multiple fixes and improvements across JetLocation, covering sidebar layout issues, review request visibility, template filters, label management, API handling of deleted locations, and review responder date logic. Together, these updates deliver a more stable and consistent experience for users.

JetRate Widget Improvements and Fixes

We introduced several stability and usability fixes to enhance the JetRate widget experience. Updates include improvements to system prompt handling for summarizer as well as adjustments to popup and modal behavior on mobile devices. These changes ensure a smoother, more reliable, and consistent user experience across platforms.

Release Notes – 8.4.4.0 – 21.08.25

🚀 New Features & Enhancements

WhatsApp Voice Call Support

We are excited to introduce native voice call support for WhatsApp. Customers can now initiate voice calls directly within WhatsApp, and these calls are handled by JetAgent with STT (speech-to-text) and TTS (text-to-speech) capabilities. This enhancement enables more natural, real-time conversations while ensuring a seamless AI-powered experience across channels.

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JetAgent Test & Debug Mode

A brand-new test and debug environment has been added for JetAgent. Before going live, you can now simulate and validate agent interactions across different channels such as WhatsApp and Facebook. This powerful feature allows you to preview flows, catch errors early, and fine-tune the customer experience, ensuring your agents go live with maximum reliability.

Discover Responsive Cards & Buttons in Chatbot

When the chatbot window width is increased, cards and buttons now automatically adjust their size proportionally. This improvement ensures a consistent, polished look and better usability across different screen sizes.

Release Notes – 8.4.3.0 – 31.07.25

🚀 New Features & Enhancements

Automated XML Product Feed Integration

A new capability has been added to the knowledge base that allows seamless ingestion of XML product feeds. Users can now provide their product feed, define item names, and let the system automatically update the knowledge base on a scheduled, periodic basis. This ensures that product information remains continuously fresh and up to date without manual effort.

Discover Agentic AI Infrastructure – Now Across All Channels

Our Agentic AI foundation is no longer limited to the web messenger — it now powers conversations across WhatsApp, Instagram, Facebook Messenger, Microsoft Teams, and many more channels. This expansion allows you to deliver advanced, orchestrated AI experiences everywhere your customers are, ensuring consistent, intelligent interactions at scale. Discover

Release Notes – v811 – 24.07.25

🚀 New Features & Enhancements

Marketplace AI Learns from Past Responses

The new Train option allows agent replies to be added to the knowledge base in one step. By refining AI suggestions, consistency is continuously improved. This increases first-contact resolution rates, simplifies quality control, and ensures the knowledge base grows smarter with every interaction.

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Faster Live Chat with Saved Replies

Agents can now access pre-saved replies from a single panel, enabling faster, more accurate, and measurable support. Average handling time decreases, CSAT scores improve, and responses remain consistent across all channels.

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Auto-Refresh on the Q&A Page

The screen now refreshes automatically at set intervals, so new questions appear without delay. This removes unnecessary page reloads, keeps operations flowing smoothly, and helps teams meet SLA targets more easily.

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Summarized Questions and Reviews on Your Website

With JetRate, customer questions and reviews can be published directly on your site. Summarizing AI allows visitors to grasp content more quickly, boosting organic visibility and conversions while strengthening trust and purchase intent.

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Release Notes – 8.4.2.2 – 18.07.25

🚀 New Features & Enhancements

JetPhone SIP Integration

We are introducing full SIP integration for JetPhone. With this release, inbound customer calls can now be seamlessly handled through PhoneBot, while outbound batch calls can be scheduled and launched directly within Jetlink. This powerful capability enables you to run campaigns, automate repetitive call flows, and ensure that both incoming and outgoing interactions are managed by your AI-powered assistant in real time.

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Agent Metrics Report Improvements

We have introduced significant enhancements to the Agent Metrics Report, making it easier to analyze performance and gain deeper insights into representative activities. These improvements provide more accurate tracking, richer data points, and a smoother reporting experience. Discover

Advanced Features for JetAgent Responses

Static responses in JetAgent have been upgraded with advanced capabilities from JetBot intents. This allows you to leverage dynamic, intent-driven features directly within JetAgent, bringing more flexibility and intelligence to your customer interactions.

Release Notes – v810 – 06.07.25

🚀 New Features & Enhancements

New Audit Log Report

A comprehensive and fully redesigned audit log mechanism is now live tracking every critical action performed by users, admins, and system processes. (for JetReview dashboard)

Benefits:

Enables detailed traceability of all platform activities (logins, configuration changes, data exports, and more)
Allows account managers and admins to monitor compliance and investigate incidents with ease
Facilitates secure, accountable team collaboration by providing timestamped records for every change Discover

Google Menu Management Screens

A major development for multi-location businesses: you can now manage and update Google menus for potentially hundreds of locations with a single click.

What’s new:

Unified dashboard for Google Menu management
Bulk editing and publishing for massive time savings
Consistent brand experience and instant menu updates across all your locations Discover

Marketplace Channel Multi Selection

Previously, a knowledge base could be assigned to only a single marketplace channel (e.g., Trendyol). Now, you can select and manage multiple channels at once for each knowledge base.

Benefits:

Simplifies knowledge base administration across platforms
Enables rapid, large-scale onboarding and updates
Ensures information consistency on Trendyol, Hepsiburada, and more; no repetitive setup required
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New AI Model Update & Performance Improvements

JetMarketplace’s AI layer now features significant performance upgrades including the integration of the state-of-the-art GPT‑4.1 model.

Improvements:

Faster and more accurate AI responses
Enhanced understanding of customer queries
Seamless handling of higher traffic and more complex marketplace scenarios

Release Notes – 8.4.1.0 – 02.07.25

🚀 New Features & Enhancements

New Timeout Settings

JetVoice now offers advanced timeout settings, enabling you to customize key parameters directly from the panel. You can configure user response time, automatic conversation termination duration, and maximum call duration in seconds. With these enhancements, you can better optimize the user experience and manage system resources more efficiently.

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Improvements of RAG API Endpoints

We have updated and expanded the knowledge base APIs within JetAgent & JetBot. New endpoints have been added and existing requests have been optimized, making external knowledge management much more seamless and flexible.

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Improvement of JetCrawl

JetCrawl has been enhanced to enable the retrieval of site metadata and key links during knowledge base training via web crawling. This improvement allows the knowledge base to be enriched not only with page content but also with important metadata and critical links, resulting in more comprehensive and context-aware AI responses. Discover

Always Call Function Feature

With this update, JetAgent can now generate a function/tool call, including <knowledge base> search, for every user message, ensuring that all responses are powered by the most relevant and up-to-date information.

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Activate Paralel Function Calling Feature

JetAgent now supports parallel function calling, enabling the assistant to trigger multiple tools or APIs simultaneously within a single user message. This enhancement improves performance and allows JetAgent to deliver richer, more comprehensive answers by aggregating data from multiple sources in one step.

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Jetlink SEE Support

Jetlink SEE is now available for JetAgents. With this development, JetAgents can understand and interpret images just like a human; enabling a whole new level of visual intelligence.

More Detailed Voice Reports

JetInsight now provides enhanced voice call reports, offering deeper analytics and granular breakdowns of call duration, frequency, and source; empowering you to track and optimize every aspect of your voice interactions.

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Release Notes – 8.4.0.0 – 19.09.25

🚀 New Features & Enhancements

Web Messenger Voice Messaging Support

Users can now send voice messages through the Web Messenger, enhancing accessibility and communication.

JetAgent – Welcome Voice Response

A new feature has been developed for users who want to use the welcome message in voice chats differently from the written version.

Set up JetVoice

Agentic User Data Parameter Support

Allows dynamic injection of user data into Agentic prompts for more personalized interactions.

Agentic Welcome Message Typing Effect

Typing animation now simulates a more natural welcome message experience in Agentic bots.

Agentic – Request Limit Timeout Handling

Better handling and user notification when API request limits are reached.

Static Answer Keyword Matching Logic

Improved detection and matching logic for static answers tied to keywords.

New RAG API Endpoints & Filter Architecture

Additional endpoints and filters allow more advanced, flexible LLM knowledge base trainings.

Discover LLM Update API

Settings Page – Channel Name Display Fix

Channel names now render properly in the settings on the Agentic interface.

Set up JetAgent

Conversation URL Click Reporting

Introduced click tracking for links in bot replies, enabling performance analysis of in-conversation CTAs.

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Live-chat Agents Metrics Report

Added a new report that provides detailed metrics on the performance of live-chat agents. This feature enables better monitoring and analysis of agent efficiency in real-time chat interactions.

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