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A Century of Fashion Innovation and the Power of Digital Reputation
Founded in 1924, Hatemoğlu has been a trailblazer in the Turkish ready-to-wear clothing industry. With a legacy of innovation and a focus on customer satisfaction, Hatemoğlu sought to transform its customer engagement strategy and boost its digital reputation through Welocal.
Hatemoğlu operates over 85 stores across Turkey, offering premium menswear. With nearly a century of expertise, the brand continuously evolves to meet modern retail demands while maintaining its customer-focused ethos.
Products & Services Used
Problem
Hatemoğlu faced challenges in efficiently collecting, analyzing, and leveraging customer feedback to improve store operations and enhance its online presence. The manual feedback process was time-consuming, and the scattered review data made it difficult to gain actionable insights. The company also lacked a structured approach to respond to customer reviews and manage its digital reputation effectively.
Technologies Used:
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Welocal: AI-driven reputation and review management system.
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Feedback Automation: SMS-based customer engagement platform.
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AI-Driven Sentiment Analysis: Tool to analyze and categorize customer reviews.
Double Customer Reviews: Increased review count from 60,000 to 120,000 in one year by automating the feedback collection process and encouraging customer engagement.
Centralized Reporting: Enabled the management team to access collective reports for all stores in one dashboard, providing actionable insights at both a macro and micro level.
Employee Access to Data: Provided store employees with the ability to view and manage their individual feedback, promoting accountability and proactive service improvements.
Automated Review Responses: Moderated and responded to both historical and new customer reviews in an AI-powered, human-like manner, ensuring timely and thoughtful interactions.
Sentiment Analysis: Analyzed incoming reviews to identify customer sentiment, detect recurring themes, and highlight areas for improvement, allowing Hatemoğlu to take proactive measures.
Solution
99%
Accurate intent match rate with LLM technologoies
250+
Different topics covered
10K
Users / monthly
View all key local ranking signals
in one place
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See your business as your customers see you
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Get data on the most important Google My Business signals. Prioritize tasks that will boost rankings. View categories and citations alongside links and Track important online reputation metrics. Know exactly where you rank across local search from any location.
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Manage, and respond customer reviews - all in one place. Welocal's AI powered smart response tool replies all customer reviews automatically and save you time. Welocal will help you monitor and respond to each of your online reviews – without adding new team members. We can help you stand out from the competition, turn bad ratings into good reviews and boost your visibility in mobile searches, driving more sales for your dealerships.
Manage customer reviews with ease
About Volvo
Industry: Automotive
Designs premium, connected, and safety-focused vehicles.
Company size: Enterprise
Global brand with 40,000+ employees.
HQ location: Konya Yolu 40. Km, Gölbaşı, Ankara, Turkey Manages Turkey operations from its Ankara office.
Volvo is a globally recognized automotive brand known for its commitment to safety, innovation, and sustainability. With a strong legacy in premium vehicle manufacturing, Volvo offers a wide range of cars and mobility solutions tailored to modern lifestyles. Combining Scandinavian design with advanced engineering, Volvo vehicles deliver a superior driving experience through cutting-edge safety systems and connected technologies. Operating worldwide, Volvo continues to lead the way in electrification and smart mobility, focusing on environmental responsibility and customer well-being in the age of digital transformation.
View all key local ranking signals
in one place
-
See your business as your customers see you
-
Get data on the most important Google My Business signals. Prioritize tasks that will boost rankings. View categories and citations alongside links and Track important online reputation metrics. Know exactly where you rank across local search from any location.
Trusted by business worldwide
150+
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