DS Automobiles x JetLocation Success Story

Delivering a Premium Customer Experience in Digital Channels

Products & Services Used

Challenge

As a premium automotive brand, DS Automobiles aimed to reflect its commitment to customer experience across its digital channels by:

Responding to customer inquiries from the website and social media quickly and in line with its premium service standards,

Managing customer feedback from multiple channels in a centralized, actionable way,

Transforming scattered data into meaningful insights,

Proactively managing its online reputation.

Through its collaboration with Jetlink, DS Automobiles implemented solutions tailored to its needs:

AI-Powered Auto-Response System: Customer reviews on Google Location pages were managed using JetLocation’s AI-powered platform.

Feedback Automation: Online customer interactions were automated to enhance efficiency and response times.

AI-Driven Sentiment Analysis: Customer comments were analyzed to detect key themes and customer expectations.

Solution

Results

100% Response Rate on Customer Reviews: All customer reviews were responded to automatically, quickly, and in a human-like manner using JetLocation AI.

Significant Growth in Review Volume: With automated feedback collection processes, the number of customer reviews doubled within a year.

Dedicated Dashboard for DS Store Managers: Jetlink’s panel enabled store managers to access customer feedback relevant to their locations, improving operational efficiency and service quality.

Centralized Reporting for Real-Time Monitoring: Customer feedback from DS Stores across Türkiye was consolidated into a single dashboard, enabling both micro and macro-level actions.

Sentiment Analysis & Theme Tracking: Insights from customer feedback helped DS Automobiles proactively address customer expectations and emerging themes.

100%

Customer Review Response Rate

150K+

Total Views

500+

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About DS Automobiles

Industry: Automotive – Premium Segment

Founded: 2009, Paris, France

Group: Stellantis

Operations in Türkiye: Represented through an authorized DS Store network.

DS Automobiles is a global brand known for blending French craftsmanship with innovation and advanced technology. As part of the Stellantis Group, DS focuses on offering luxury vehicles with cutting-edge electric and hybrid options, delivering a superior driving experience. In Türkiye, DS Automobiles continues to differentiate itself with its premium services, innovative designs, and sustainable mobility vision.

Trusted by business worldwide

150+

What is next?

BYD Türkiye is planning to expand the capabilities of ChatBYD with the following developments:
- Integration with social media platforms (Instagram & Facebook)
- Voice-based conversational assistant (JetVoice)
- Dealer reputation and review management via JetLocation

These initiatives aim to further elevate the customer experience across all digital channels.

Conclusion
ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.

Ready to combine AI automation with real human connection? Let’s talk.

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