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1,560+
Monthly Average Conversations
93.2%
Average Accuracy Rate
1,310+
Monthly Average New Users
About Kia
Industry: Automotive
Company Size: Enterprise
Headquarters: Seoul, South Korea
Çelik Motor, one of Anadolu Group's long-standing companies, has been the distributor of the Kia brand in Turkey since 2001. With over 64 years of experience, Çelik Motor has established Kia as a strong brand in the Turkish market and made a difference in customer experience with its extensive sales and service network.
Kia has always stood out with its user-focused services and continues to develop innovative solutions in the automotive industry. One of the most recent reflections of this vision is the Kia Digital Assistant, developed in collaboration with Jetlink.
Trusted by business worldwide
150+
What is next?
BYD Türkiye is planning to expand the capabilities of ChatBYD with the following developments:
- Integration with social media platforms (Instagram & Facebook)
- Voice-based conversational assistant (JetVoice)
- Dealer reputation and review management via JetLocation
These initiatives aim to further elevate the customer experience across all digital channels.
Conclusion
ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.
Ready to combine AI automation with real human connection? Let’s talk.
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Kia Digital Assistant: Next-Generation Solution in Customer Experience
Implemented using Jetlink's JetChat, JetBot, and JetInsight solutions, the Kia Digital Assistant has made customer communication accessible 24/7, fast, and accurate. The digital assistant reduces the call center load by instantly responding to incoming customer inquiries, while also becoming an effective channel for potential customer acquisition.
Products & Services Used
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Contributions to Operational Efficiency and Customer Satisfaction
It ensured speed and consistency in customer communication.
It increased customer satisfaction with an accuracy rate of over 90%.
Expanded the brand's digital reach with an average of over 1,300 new users per month.
The Digital Assistant, which quickly became a strategic channel in Kia's customer experience, provided both operational efficiency and strengthened customer loyalty.