With Jetlink’s chatbot, Linens automated responses to frequent queries and provided instant support across digital channels. Proactive messaging campaigns increased customer interaction, while LLM-powered improvements reduced fallback rates and ensured that the chatbot continuously adapted to customer needs.

Solution Details

Benefits Achieved

Faster and more accurate responses across digital channels
Increased engagement through proactive campaigns
Reduction in fallback rates over time
More efficient customer support operations

Sentiment Analysis & Theme Tracking: Insights from customer feedback helped DS Automobiles proactively address customer expectations and emerging themes.

1,419

Conversations In 3 Months

Tens of thousands of proactive messages delivered

Boosting Engagement Rates

Web as the leading channel

Followed by WhatsApp Interactions

About Linens

Industry: It operates in the home textiles and home décor industry.

Founded: Linens was founded in 2000

Group: Zorlu Holding

Linens is a leading retailer in the home textile sector, offering bed linens, curtains, and a wide range of home accessories. Known for its extensive retail network and strong brand value, Linens aimed to modernize its digital channels with innovative, AI-driven solutions.

Trusted by business worldwide

150+

What is next?

BYD Türkiye is planning to expand the capabilities of ChatBYD with the following developments:
- Integration with social media platforms (Instagram & Facebook)
- Voice-based conversational assistant (JetVoice)
- Dealer reputation and review management via JetLocation

These initiatives aim to further elevate the customer experience across all digital channels.

Conclusion
ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.

What is next?

Linens’s adoption of Jetlink’s AI-powered chatbot has redefined its customer engagement strategy. By combining conversational AI with proactive messaging, Linens successfully enhanced its customer service operations. Looking ahead, Linens plans to expand chatbot capabilities into conversational commerce, enabling AI to play a direct role in guiding purchases and driving revenue growth.

Ready to combine AI automation with real human connection? Let’s talk.

📩 Schedule a Demo | 🚀 Deploy AI Live Chat | 📈 Enhance Support & Engagement

Demo Request

Redefining Customer Interactions in Home Textiles: Linens’s Success with Jetlink’s AI-Powered Chatbot

In May 2024, Linens, one of Turkey’s most recognized home textile brands, partnered with Jetlink to transform its digital customer experience. With Jetlink’s AI-powered chatbot, Linens created smarter customer interactions, reduced response times, and proactively engaged its customers.

Products & Services Used

This is your Testimonial quote. Give your customers the stage to tell the world how great you are!

Frankie B.

This is your Testimonial quote. Give your customers the stage to tell the world how great you are!

Jesse N.

This is your Testimonial quote. Give your customers the stage to tell the world how great you are!

Jamie L.

Problem Solved

Linens required an effective solution to handle frequent product-related queries, enhance response accuracy, and proactively guide customers to relevant information. At the same time, the solution needed to reduce the support team’s workload while ensuring a consistent and scalable customer experience.