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Spoticar Assistant: Driving Digital Transformation in Spoticar Türkiye with Conversational AI
Spoticar, one of the innovative brands under the global Stellantis Group, has successfully launched its advanced digital assistant powered by Jetlink AI infrastructure to elevate the customer experience to the highest level.
The increasing competition in the automotive sector and growing customer expectations have created a need for Spoticar to make its digital customer journey more measurable, efficient, and personalized.
Products & Services Used
Challenge
Spoticar Türkiye aimed to further enhance the customer experience and guide potential customers to submit requests through digital channels. To achieve this, Spoticar needed a scalable solution that could simplify processes such as model search, request creation, dealership routing, trade-in offers, and vehicle purchase requests, while ensuring a smooth digital journey for every user.
In collaboration with Jetlink, Spoticar Assistant was launched on the website and WhatsApp to engage with customers directly.
Spoticar Assistant automates the following processes:
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Request creation
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Dealership routing
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Trade-in offer submission
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Model search
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Vehicle purchase requests
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Information on payment options and financing opportunities
Powered by an LLM-driven natural dialogue infrastructure, Spoticar Assistant delivers 24/7 seamless support, encouraging customers to quickly generate requests and proceed in their journey.
Solution
Results
Since its launch, Spoticar Assistant has achieved outstanding results:
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32,142 total conversations
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98% automated resolution rate
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12,289 average user interactions
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516,079 widget clicks
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98.6% intent recognition accuracy
Beyond automating customer support, Spoticar Assistant has become a strategic engine for guiding potential customers throughout their decision-making process.
The success of Spoticar Assistant has been driven by Jetlink’s advanced AI capabilities:
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Intent detection and dynamic routing
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Conversational form filling for lead capture
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Omnichannel integration (Web & WhatsApp)
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LLM-powered natural dialogue
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Seamless CRM integration for sales handoff
Jetlink Features Utilized
32,000+
Conversations
%98
Automation
516,000+
Widget Clicks
Conclusion
Spoticar Assistant is more than just a chatbot—it is a strategic pillar in Spoticar Türkiye’s digital transformation journey. With Jetlink as its technology partner, Spoticar has streamlined customer interactions, improved engagement, and significantly boosted operational efficiency. Today, Spoticar Assistant stands out as a powerful digital solution that not only automates customer requests but also guides potential customers seamlessly through their buying journey.
About Spoticar
Industry:
Automotive – Certified Pre-Owned Vehicle Sales
Founded:
Spoticar was launched in 2019 with a vision to bring trust, transparency, and high-quality standards to the used car market. The platform is designed to offer customers a seamless and reliable experience when buying or selling certified pre-owned vehicles.
Group:
Spoticar is part of the Stellantis Group, a global leader in the automotive industry. Backed by a portfolio of renowned car brands, Spoticar benefits from Stellantis’ extensive expertise and network, making it a trusted multi-brand solution for pre-owned vehicles across numerous markets.
Spoticar is Stellantis Group’s official pre-owned vehicle brand, operating in Türkiye with a wide dealership network. By offering certified and guaranteed vehicles, Spoticar ensures customers a transparent, reliable, and seamless experience. Spoticar Türkiye has become a trusted destination for consumers in their used car buying and selling journeys, providing both sales and after-sales services.
Trusted by business worldwide
150+
What is next?
BYD Türkiye is planning to expand the capabilities of ChatBYD with the following developments:
- Integration with social media platforms (Instagram & Facebook)
- Voice-based conversational assistant (JetVoice)
- Dealer reputation and review management via JetLocation
These initiatives aim to further elevate the customer experience across all digital channels.
Conclusion
ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.
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