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Boyner & Jetlink: JetLocation & JetRate Success Story
128 Stores Leading a New Era in Customer Experience
Launched in November 2024, the partnership between Boyner and Jetlink delivered a solution that truly impacts customer experience across 128 stores. The goal was simple: not just to collect reviews, but to listen to every customer and respond quickly.
Products & Services Used
Quick Results
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128 stores actively managed.
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3,645 reviews responded — with an impressive 96% response rate, customers always feel heard.
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Total reviews increased by 5.8% — users are leaving more reviews, engagement is growing.
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Directions requests increased by 19% — customers find stores easily.
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Website clicks grew by 14.7% — online interaction strengthened.
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20.9M total views — Boyner’s digital visibility reached new heights.
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Average rating 3.86 — customer satisfaction remains strong.
3,645
Reviews Responded
5,8%
Total Reviews Increased
14,7%
Website Clicks Grew
With JetLocation & JetRate, reviews across all 128 locations are managed centrally, with automated classification and instant reply suggestions, enabling store managers to respond to every review promptly.
What Makes the Difference?
Achievements
Boyner didn’t just collect data — it turned data into insight, and insight into action.
Customer feedback no longer just sits in a dashboard; it guides brand strategy.
Hear your customers, manage feedback quickly, and elevate your customer experience. Feel the difference with JetLocation & JetRate.
About Boyner
Industry: Retail / Department Stores
Company Size: Enterprise
Headquarters: Büyükdere Cad. USO Center Binası No: 245 A KB01-Z02 Maslak - İstanbul
Founded in 1981, Boyner has grown into one of Turkey’s leading multi-brand department store groups. Operating across numerous cities nationwide, Boyner brings together fashion, accessories, home-textile, beauty, and lifestyle products under one roof, both in stores and through its online platforms.
The company is committed to delivering a seamless omnichannel shopping experience by integrating physical stores, e-commerce, and mobile applications. Boyner continues to strengthen customer satisfaction through digital transformation, innovation, and sustainable retail practices.
Trusted by business worldwide
150+
What is next?
BYD Türkiye is planning to expand the capabilities of ChatBYD with the following developments:
- Integration with social media platforms (Instagram & Facebook)
- Voice-based conversational assistant (JetVoice)
- Dealer reputation and review management via JetLocation
These initiatives aim to further elevate the customer experience across all digital channels.
Conclusion
ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.
Ready to combine AI automation with real human connection? Let’s talk.
📩 Schedule a Demo | 🚀 Deploy AI Live Chat | 📈 Enhance Support & Engagement
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