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1.676 Hour
Total Time Saved Through Automation in 3 Months
603.600 TL
Cost Savings Achieved in 3 Months
%75+
Percentage of Questions Automatically Answered by AI Without Human Intervention
About Eren Perakende
Industry: E-commerce & Retail (Fashion/Lifestyle)
Company Size: Enterprise
Headquarters: Ataşehir Boulevard, Metropol Istanbul, C-2 Block, 34758, Istanbul, Turkey
Eren Retail is a leading retail company operating in nearly 700 stores across 25 countries and through 17 digital channels. With over 55 years of experience, it is the official distributor of global brands such as Lacoste, Burberry, Nautica, and Converse in Turkey.
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We are having a blast working with Jetlink. We were able to find just what we need with this tool: Quick solutions with the Agile method and careful work in all processes with regular updates and quick customer support. The workflow is amazing. Customer experience and customer satisfaction are very important to our company. Thanks to the Jetlink chatbot and live support solutions, we optimized customer communication and increased customer satisfaction. We cannot think of our website, which gets high traffic daily, without Jetlink.
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Murtat Akgöz
Insight and Call Center Manager
Managing Multi-Brand Operations from a Single Panel
The JetMarketplace management panel boosted efficiency for Eren Retail by consolidating its Trendyol and Hepsiburada stores into a single interface. In total, 12 different store accounts were centrally managed, enabling teams to track all question-and-answer processes from one panel. This approach improved the customer experience by delivering fast response times and consistent answer standards. Additionally, analysis of frequently asked product questions allows stock and marketing strategies to be shaped based on data-driven insights.
With Jetlink’s AI-powered JetMarketplace solution, Eren Retail succeeded in instantly answering the majority of customer inquiries. Thanks to automation, the workload on teams significantly decreased, while customer satisfaction and operational efficiency improved. JetMarketplace responded to each product question on Trendyol and Hepsiburada platforms in under 1 minute on average, accelerating sales conversions.
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Labor time saved: 1,676 hours
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Cost savings: 603,600 TRY
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Percentage of questions answered automatically: 75%+
24/7 Automated Responses for Time and Cost Savings
Step Into the Future with Jetlink
The success Eren Retail has achieved with Jetlink is not only a reflection of today’s but also the future’s approach to customer service. AI-powered solutions can provide speed, efficiency, and cost advantages in e-commerce operations. Eren Retail aims to further advance this transformation and continuously enhance the customer experience.
Ready to combine AI automation with real human connection? Let’s talk.
📩 Schedule a Demo | 🚀 Deploy AI Live Chat | 📈 Enhance Support & Engagement
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Real Success with JetMarketplace at Eren Retail!
Eren Retail Takes a Pioneering Step in Digital Transformation with Jetlink's AI-Powered JetMarketplace Platform!
By adopting JetMarketplace, Eren Retail has taken a leading step in digitally transforming its e-commerce operations.
Thanks to JetMarketplace, which automatically responds to customer inquiries on Trendyol and Hepsiburada 24/7, the quality of customer communication has significantly improved.
Despite its multi-brand structure, Eren Retail has successfully managed all customer support processes from a single centralized panel, delivering fast, accurate, and consistent responses to inquiries.
Products and Services Used
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