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A New Step in Digital Experience: Virtual Assistant Arvi!

Arvento has launched its Virtual Assistant Arvi, developed with Jetlink infrastructure, to enhance user experience and increase customer engagement across its digital channels and mobile application.
Arvi is positioned as an AI-powered assistant with strong real-time guidance and natural dialogue capabilities, enabling both website visitors and mobile users to access information quickly and accurately.
With Jetlink’s Agentic AI infrastructure, the Arvento team gained efficiency in both web and mobile interactions, as well as detailed analytical insights.

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Products & Services Used

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Performance Metrics

Between May – October 2025, the average six-month performance of Arvi Chatbot is as follows:

  • Average monthly conversations: 2,108
    Virtual Assistant Arvi maintained a consistent and active engagement with users, reaching an average of 2,108 conversations per month. This figure shows that the chatbot maintains regular communication with visitors and effectively drives website traffic.

  • Average monthly new users: 1,317
    With an average of 1,317 new users interacting every month, Arvi has become a strong first point of contact for visitors engaging with the brand for the first time. These figures demonstrate that the chatbot directly contributes to the customer acquisition process.

  • Average monthly widget clicks: 51,916
    The widget was clicked an average of 51,916 times per month, showing that users are eager to interact with Virtual Assistant Arvi. This high click rate reflects that website visitors recognize Arvi as a reliable source of information and support.

  • With 20 years of proven success, Arvento stands as Turkey’s market leader and one of the leading global companies in fleet telematics. Through industry-specific solutions, Arvento enables its customers to save time and fuel, enhance driving safety, and add quality and convenience to their fleet management operations.

  • With its experienced team and strong technological infrastructure, Arvento continues to reinforce its pioneering position in mobility technologies every year.

  • In the chatbot project developed to enhance user experience, Jetlink infrastructure was utilized. Within the project scope, a system was built to provide real-time support, product information, and guidance related to vehicle tracking processes.

  • Thanks to Jetlink’s Agentic AI infrastructure, user requests are analyzed in real time and supported with relevant guidance. As a result, both customer satisfaction and operational efficiency have been significantly improved.

2,108

Average monthly conversations

1,317

Average monthly new users:

14,7%

Average monthly widget clicks

About Arvento

Industry: Fleet Telematics and Vehicle Tracking Systems
Company Size: 51 - 200 employees
Headquarters: Çankaya, Ankara
Jetlink Products Used: JetAgent, JetChat, JetInsight, JetBot

Trusted by business worldwide

150+

What is next?

BYD Türkiye is planning to expand the capabilities of ChatBYD with the following developments:
- Integration with social media platforms (Instagram & Facebook)
- Voice-based conversational assistant (JetVoice)
- Dealer reputation and review management via JetLocation

These initiatives aim to further elevate the customer experience across all digital channels.

Conclusion
ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.

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