Empowering finance domain with Conversational AI
Virtual Assistants are Transforming Finance
Leading organizations are leveraging virtual assistants to streamline operations and better serve the needs of customers. Finance is no exception, and market leaders as ALJ have already invested and getting the benefits of its AI powered chatbot.
Jetlink's well-trained ready data sets that dedicated to Finance domain helped DigiBot to shorten the time to reach a high level of maturity for the chatbot with 90% automation rate.
Intent match accuracy rate
Customer satisfaction score
Finance related intents covered
About ALJ Finance
ALJ Finance, as the business partner of Toyota., which is again 100% owned by Abdul Latif Jameel, has been providing Toyota, Lexus, Otoshops dealers and customers with easy application opportunity, fast evaluation processes, competitive conditions, expert and experienced staff since 2013. through its staff.
Company size: Enterprise > 1000 employees
HQ location: Istanbul, Turkey
Products & Services used
Conversational AI engine
Premium managed service
WhatsApp Business API
The role of chatbots for finance
Finance is one of the most rapidly growing sectors today where a large number of complex transactions take place 24X7 across the world. Artificial intelligence is the key to automation and simplifying the banking processes that can help achieve enhanced customer experience.
AI enabled chatbots enhance Customer Services Improving customer service and making conversational banking a reality is the sole aim of implementing AI in Banking and Finance. Chatbots are nothing but automated AI-powered customer service agents that gather customer data, apply machine learning to analyze the data, and then provide the relevant information to the customers.
Chatbots can also provide feedback and suggestions on wealth management and other services analyzing customer behavior. It also helps customers in financial planning, keeping a record of expenditure and income, etc.
Importance of domain expertise
Many financial services institutions are exploring AI, but this is about more than the technology – it’s about using it well. Intelligent Digital is about combining the best of business, technological and human intelligence to solve important problems. Our extensive knowledge and experience of the sector meant we could design a virtual assistant platform that was exactly tailored to the business and its clients.
ALJ Finance aims to be Turkey's innovative, stable, reliable and best service financing company. When DigiBot was first created, for phase one it aimed to answer FAQs with the best intent matching accuracy rate. While working on this task, it is planned to find out what users really need and what they ask the most. Within 2 months time after the launch of application, DigiBot virtual assistant was able to answer 90% of customer inquiries around the clock. Jetlink's well-trained ready data sets that dedicated to Finance domain helped DigiBot to shorten the time to reach a high level of maturity for the chatbot.
" Jetlink Conversational AI Platform has different solutions for our different needs. While we are answering thousands of customer questions with the help of AI-powered bot, we can also notify our visitors about our campaigns with proactive messages. It allows you to do things like catching your visitor when they about the leave the page, or notify them by sending an open window message about your campaigns. It benefited us to inform our users about our campaigns and products effectively. Our chatbot satisfaction score is 4,1 over 5 and we are really happy for that."
Personalization and dynamics answers
DigiBot also provides personalized information through authentication. Now the customers of ALJ Finance can ask Digibot about their credit loans such as early closing amounts. Digibot authenticates the user and gives the required information then guides the customer about what to do next. We're planning to add more and more integrations to provide more personalized and yet automated service for our customers.
Proactive Conversations Generates More Lead on Finance domain
Customers know more about what to do when it comes to find solution via chatbot. One of the main goals is to generate more leads from non-banking customers. Proactive conversations is the best way to do it. Bot can interact with the user on the right time in the right place whether they seem like they have questions or catch them when they are about the leave the page. That creates more meaningful conversation and generates leads. Currently 19% of all our credit applications come through DigiBot.
We go beyond of expactations
The utility of chatbots goes well beyond just dealing with all consumer requests. In fact, they are powerful enough to advise people on their financial health and help them step by step to take a solid decision regarding an investment or saving plan. AI-powered financial services chatbots are able to offer solid recommendations based on the analysis of customer’s spending habits and account tracing. In this way, chatbot use cases look varied with some of them being able to help customers keep their finances under control.
DigiBot soon will be able to give financial health checks to customers in a quick time. Anyone needing financial help will chat away and get the most relevant advice based on their situation and financial history.
Assistance with Day-to-Day Financial Needs
One of the key uses of chatbots in the finance industry is in assisting customers with financial transactions and providing financial advisory services. A lot of financial institutions leverage chatbots for this purpose as it not only improves customer service but also generates valuable leads. Imagine a chatbot telling you what kind of plans you should invest in based on your needs and preferences. Or a chatbot helping you select the most suitable insurance plans. It could also be something as simple as keeping track of your expenses for you. No matter what kind of financial assistance users need, chatbots can help them with it.
DigiBot will make the cumbersome process of loan approval a breeze. Customers can expect a paperless and quick loan in seconds, literally. DigiBot will be able to make it easy to go through the process seamlessly by just answering a few questions on the loan applications. After a quick credit history check, the loan approval arrives and the fund is credited instantly.