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Transforming Customer Engagement in Turkish
E-commerce: Vestel's Journey with Jetlink's AI-Powered Digital Assistant
Jetlink’s LLM RAG technology brought significant improvements to customer interactions. The Chatbot achieved a customer understanding rate of over 96%, providing quick and accurate responses that enhanced customer satisfaction.
An average of 70,000 conversations per month was successfully managed through this system, reducing the load on the call center.
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Who are we
8x +
ROI on average with
conversational AI
UP TO 98%
Reduction of customer wait time
93%
resolution rate with AI
How it works
True conversational banking for better customer support and experience
Learn how Denizbank gained 10000+ Monthly Credit Leads and automated 90% of all incoming chats.
Denizbank has collaborated with Jetlink, to create an AI powered chatbot, that provides relevant and instant answers to the banking questions and performs banking transactions across different channels.
How chatbots make a difference for consumer health products
Learn how Sanofi succeed to engage with more than 150.000 unique consumers and manage to get 69% of completion rate of a survey with 15 questions with conversational AI.
Sanofi has partnered with Jetlink, to reply common consumer questions regarding 80 different topics 7/24 and raise awareness of its different products such as Enterogermina, Bisolnatur and Pharmaton through conversational surveys.
Nissan Excites with Jetlink Conversational AI This Time
Nissan positions its chatbot as a colleague who has expertise on every topic about Nissan from the company backrgound to the sales promotions. They named it Bilge, a unisex name in Turkish, also means “wise” in English.
Nissan Bilge learns more and more everyday and has 94.7% intent match ratio on its knowledge so far. Nissan Bilge also collects visitor information for live agents to reach them about cars and sales promotions. Since it’s live on Nissan website, more than 30.500 leads generated by the bot.
Multinet Provides A Better CX to Its Giant Ecosystem With Jetlink Conversational AI
Multinet Up was established as a meal card company in 1999, and today it has turned into a leading fintech group with its technology and start-up investments. To manage the chat conversations and provide a better customer experience to its ecosystem that touches over 200 thousand institutions and 2 million card users, Multinet chose Jetlink as their Converastional AI partner.
Trusted by the industry leaders Opel Co-Pilot Chatbot: Lead Generation Pilot
More than just an automaker, Opel is a mobility provider, which ensures that German quality, engineering precision and connected innovations are accessible to a broad customer base across the globe. Opel constantly make sure that innovations are accessible to as many people as possible – not just a few. This purpose is deeply rooted in the DNA of Opel brand.
They have always implemented the latest technology in their products and services for the wider public. Opel Co-Pilot chatbot is a part of that policy. Opel Co-Pilot chatbot launched in May 2021 and since then, it has turned out to be a great lead generator and contributor to Opel brand image. In a really short time period, the chatbot became the best performing lead generator of all digital channels of the brand and changed brand manager perspective on the chatbot project.
A great example how chatbots make a difference in e-commerce
After meeting with Jetlink, ebebek became a digital transformation pioneer in the retail baby products industry thanks to the messaging platform offered to customers. By providing simultaneous service to 690K users in total, it took the quality of customer communication a few steps further.
The company which increases customer satisfaction thanks to the artificial intelligence chatbot that answers questions and requests with 95% intent match accuracy, experiences the ease of management from a single channel about communication with the hybrid system including live support. This system means quick action for customers and more time for agents.
Virtual Assistants are Transforming Finance
Leading organizations are leveraging virtual assistants to streamline operations and better serve the needs of customers. Finance is no exception, and market leaders as ALJ have already invested and getting the benefits of its AI powered chatbot.
Jetlink's well-trained ready data sets that dedicated to Finance domain helped DigiBot to shorten the time to reach a high level of maturity for the chatbot with 90% automation rate.
Parodontax Chooses To Be Closer To Its Customers
It cannot be denied that people's tendency to have a conversation with brands goes up. It’s known that 79 percent of customers prefer live chat and text messaging.
GSK, a leading company in consumer healthcare, developing and marketing some of the most preferred brands and products, has chosen to use Jetlink chatbot in their web site to guide Parodontax customers with their gum care, which is an innovative way to engage with the potential customers. Parodontax now meets its customers' preferences thanks to Jetlink chatbot platform.
MACFit, the top and widespread franchise in Turkey, delivers on customer experience with Jetlink
Since 2021, MACFit and Jetlink have joined forces to redefine the fitness industry through digital transformation. This partnership is not just about technology—it’s about revolutionizing the experiences of users and members alike. By combining Jetlink’s cutting-edge AI infrastructure with MACFit’s user-centric approach, this collaboration has set new standards for efficiency and customer satisfaction in the fitness and wellness industry.
This story, shaped by over 7 million messages, hundreds of thousands of user interactions, and countless innovations, stands as a true testament to the power of collaboration and technology.
Ininal reduced first-response and resolve time with automation.
With Jetlink Conversational AI, Ininal provides a better experience by communicating uninterruptedly and quickly with customers. Ininal, which has a very high speech density, chose Jetlink to reduce the burden of the call center and to answer all kinds of questions of the customers without interruption.
With Jetlink, it offers its customers a dialogic communication with an average of 90% correct matches, with 24/7 uninterrupted service. Jetlink keeps the customer experience at the highest level by automatically answering all requests and questions of its users regarding ininal on both mobile and web channels.
Role of conversational AI on next-gen customer engagement and support
After using Jetlink Conversational AI, fastPay began to provide next level customer communication with exceptional speeds. As being one of the pioneer FinTech solutions in Turkey, fastPay decided to choose Jetlink as a partner to engage with their clients better and decrease the workload of their customer service by automating Frequently Asked Questions and how to engage with the functions.
With Jetlink, fasty ChatBot offers a dialogic communication to clients with average of %91 correct matches without any interruption on services. One of the primary principles of Jetlink, keeping customer experience in the peak by answering all the requests of users and satisfying clients with astonishing answers to their questions. Abiding these principles by contributing to client engagement, regarding fastpay on their website as the main channel.
Citroen now welcomes its customers with artificial intelligence
With a production history of 100 years, Citroen is a brand that likes to keep up with the time spirit. As a result of this approach, it took a technological step in customer communication. Thus, the Citroen - Jetlink journey began. Citroen has entrusted its growing customer communication network to artificial intelligence. It saved time and workload by automating communication. Reaching more potential customers, getting more leads, giving more information.
Borusan responds to employee questions faster than ever with Jetlink Chatbot
Borusan Holding responds to employee needs faster than ever thanks to Jetlink Chatbot. Borusan holding is one of the most valuable holdings that currently operate in Turkey with more than 10 companies and 7500 employees under their belt.
Borusan set out with a mindset to increase employee satisfaction and while achieving their goal they wanted automation throughout the process. This is where Jetlink stepped into the play. With our chatbot with 95% intent match accuracy rate we created a higher quality of employee journey throughout the way.
Sompo Insurance's Sensei AI-Based Chatbot
In today's world, businesses are constantly looking for ways to improve their customer service, streamline operations and reduce costs. Sompo Sigorta, a leading insurance company in Turkey, recognized the need for a digital assistant that could help them solve customer inquiries through written channels. This case study outlines how Sompo Sigorta overcome this challenge and achieved significant success through the implementation of an AI-powered chatbot.
Passo's Game-Changer: Pioneering Customer Communication with Jetlink's AI Chatbot
In an era where immediacy and efficiency are key to customer satisfaction, Passo, a dominant player in the ticketing industry, adopted Jetlink's Conversational AI. The intent was to bring about a significant revolution in its customer service operations and communication strategies.
Revolutionizing Customer Service: UPS and Jetlink Collaboration
In the dynamic landscape of customer service, industry leader UPS found a remarkable intersection with Jetlink in 2023. This collaboration brought forth a groundbreaking development—the UPS Virtual Assistant, powered by advanced AI technology. With this innovation, the two companies have ushered in a new era of efficient and responsive customer interactions, resulting in a monthly conversation volume of approximately 48,000 interactions. This case study delves into the remarkable transformation enabled by Jetlink's AI-driven chatbot, highlighting its impact on customer engagement and workforce optimization.
Pharmaton Revolutionizes Customer Engagement with AI: Introducing the Game-Changing EnergyBot
Pharmaton's journey towards transforming client engagement and insight collection is a compelling case study in the use of advanced technology to meet evolving market demands in the healthcare and nutritional supplement industry. In an era where customer expectations are not just for products but for instant, personalized service and support, Pharmaton recognized the imperative to innovate beyond traditional marketing and customer service channels.
This case study delves into the challenges faced by Pharmaton, the strategic solutions they employed, the remarkable outcomes of their initiatives, and their future plans to further revolutionize customer interaction.
Revolutionizing Customer Service: How Gedik Investment's Partnership with Jetlink's AI Chatbot Transformed Client Engagement and Operational Efficiency
In a bold move to redefine customer service excellence in the investment banking sector, Gedik Investment, a trailblazer with a rich history since 1991, has teamed up with Jetlink to deploy an innovative AI-powered chatbot. This strategic partnership marks a pivotal moment for Gedik Investment, known for its extensive client base and as a frontrunner in Turkey's financial market innovations.
Leveraging Jetlink's AI-Powered Chatbot to Enhance Customer Engagement for Lexus
In the competitive automotive industry, Lexus, synonymous with creating amazing experiences of luxury, recognized the importance of customer engagement for maintaining its market position. To achieve this, they partnered with Jetlink to launch the Lexus Experience Advisor chatbot. This innovative AI-driven chatbot aimed to streamline customer interactions, ensuring efficient and precise support. In this case study, we explore how Lexus, through its collaboration with Jetlink, achieved remarkable results in user engagement and response accuracy.
Dynavit Aradığın Destek: Revolutionizing Customer Service with LLM powered Jetlink Genius
Enhanced Response Quality: Thanks to the upgraded large language model and renewed research and development efforts, response quality has significantly improved, leading to more accurate and customer-friendly interactions. Compliance & Safety: The inclusion of a customized prompt for legal compliance has helped ensure that all responses meet necessary regulatory standards, reducing the risk of delivering problematic or non-compliant information. Seamless User Experience: The multi-channel support and efficient handling of permissions have created a more frictionless experience for customers, especially on WhatsApp, where initial interactions begin with a streamlined welcome message.
Revolutionizing Retail: How Gratis Transformed Customer Service with Jetlink's Cutting-Edge AI Chatbot, Lila
In late 2022, Gratis, one of Turkey's leading retail brands in personal care and beauty products, embarked on a strategic partnership with Jetlink to enhance its customer service capabilities. This collaboration marked a significant turning point in Gratis's customer engagement strategy, leading to the integration of Jetlink's advanced chatbot technology, resulting in the creation of Lila. This chatbot was designed to manage customer inquiries across multiple channels and provide detailed product information, significantly transforming the customer experience.
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Peugeot Accelerates Customer Service and Sales with AI Innovation: A Case Study on Peugeot Genius
Peugeot Türkiye, a leading player in the automotive industry, faced challenges that required innovative solutions to improve customer service efficiency and expand lead generation channels. This case study details how the implementation of an advanced AI chatbot, Peugeot Genius, helped the company achieve its goals, surpassing expectations in both operational efficiency and sales conversions across multiple platforms.
Borusan Holding Transforms HR with Jetlink Chatbot for Enhanced Employee Satisfaction
Borusan Holding has revolutionized its HR operations with Jetlink Chatbot, responding to employee needs faster and more efficiently than ever before. This initiative aligns with Borusan’s commitment to enhancing employee satisfaction through process automation.
The Striking Journey of N Kolay Virtual Assistant
N Kolay, a trailblazer in financial services, introduced its virtual assistant, N Kolay Virtual Assistant, in May 2024 as part of its commitment to delivering seamless digital customer experiences. Designed to revolutionize customer service through automation, the assistant quickly proved its value by managing 125,469 conversations and onboarding 69,528 new users within just four months. This dynamic solution not only optimized operations but also elevated customer satisfaction, marking a significant milestone in N Kolay's journey toward innovation.
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Transforming Customer Service Excellence at Türksat Kablo with AI Innovation
Türksat Kablo, a prominent provider in the telecommunications sector, sought innovative solutions to boost customer service efficiency and expand its engagement channels. This case study illustrates how the introduction of the advanced AI chatbot, Arif, empowered Türksat Kablo to meet its objectives, achieving remarkable improvements in operational performance and enhancing customer satisfaction across various platforms.
Kapital Bank Transforms Customer Service with AI: A Case Study on Jetlink-Powered Chatbot
Kapital Bank, one of Azerbaijan’s leading financial institutions, partnered with Jetlink to enhance its digital customer experience. The goal was to streamline customer interactions across multiple digital platforms, improve self-service efficiency, and optimize human-agent workload through an AI-powered chatbot.
Customer service solutions tailor-made for enterprise needs
You are protected from any risk
We own ISO 27001, ISO 9000 certifications, Encrypted database, and disaster recovery plan
We take good care of your data and your customers’ data
We are GDPR and LGPD compliant. We always provide the possibility for clients and users to know and decide on the handling of their data.
Growing at your pace
Our solutions are auto-scalable, adapting to the growth of your company without ever compromising quality with 99.0% SLA.
End-To-End solution with professional services
We work with you, from start to...Our Customer Success team will help with your customer relationship strategy and support your department’s operation and progress. Our goal is for you to reach your goals. We provide ongoing managed service to ensure chatbot performance and quallity.
Onpremise & Cloud options
Because of regulations in your sector or company preferences, you may want to keep your data isolated in your company servers. We provide both Onpremise and Cloud options based on your needs.
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