The Power Partnership Taking Happiness from the Table to Digital: Tavuk Dünyası x Jetlink

Products & Services Used

Nearly 35 Million Views: A 113.1% organic traffic increase on Google Maps.

20,200 Instant Chats: Direct communication established with guests via WhatsApp while they are still at their tables.

99% Automated Reply Rate: AI-supported, sincere responses provided in seconds to Google reviews across 338 locations.

160,800+ Total Reviews: Flawless management of the brand's digital reputation from a single center.

In Numbers: What Have We Achieved in 6 Months?

20,200

Chats

99%

Automated Reply Rate:

160,800+

Total Reviews

Millions of Guests, Hundreds of Restaurants: What Were the Hurdles Waiting to be Solved?

It is extremely valuable for a brand that hosts thousands of guests a day and has more than 330 restaurants to instantly hear what is happening on the field. When we came together with the Tavuk Dünyası team, we mainly focused on the following needs:

Keeping a Real-Time Pulse: Learning about the guests' restaurant experience in a very natural and effortless way before they even leave the table.
Lightening the Operational Load: Eliminating the difficulty of manually managing the Google profiles, menus, and tens of thousands of reviews coming into hundreds of different branches.
Quick Action and Compensation: Building a warm digital infrastructure where we can quickly step in and win back the guest's heart in case of a possible negative experience.

We completely reconstructed the process to better hear the guests' voices in the digital world and turn these feedbacks into the brand's strength.

Step 1: We Started the Chat at the Table, Just a QR Code Away To make the process as practical as possible, we placed a special QR code on the placemats in the restaurants. The moment our guests scan this code, the process starts smoothly via the Tavuk Dünyası WhatsApp account. Our chatbot helps the user select the nearest branch and asks them to rate their experience.

The Jetlink Touch: An End-to-End Digital and Sincere Communication Bridge

Step 2: Dynamic Scenarios Shaped by Stars

If It's a Great Experience (4 and 5 Stars): We politely thank the guests and direct them to the relevant link so they can share these beautiful reviews on Google profiles with a single click. Thus, we rapidly increase the number of 5-star reviews organically.
If We Have Room to Improve (1, 2, and 3 Stars): We quickly send a contact form saying, "We would like to listen to you." In this way, the customer relations team is instantly informed about the issue, and the complaint is immediately compensated before it turns into a crisis digitally.

Step 3: The Power Bringing Restaurants to a Single Screen: JetLocation We moved all the brand's locations to a single dashboard with our JetLocation product. We fully automated the editing of Google profiles, updating of menus, and location-based SEO management. More importantly, we took digital visibility to the top by answering 99% of the reviews coming from Google Maps instantly and in accordance with the brand's sincere tone of voice.

So What Changed at the End of the Day? We Doubled the Visibility!

Thanks to this structure we brought to life together, we managed to turn the physical restaurant experience into an end-to-end digital satisfaction loop. The data from the last 6 months clearly shows the impact of a properly structured WhatsApp & JetLocation integration:

The Clear Peak on Google: Restaurant profiles were viewed 34,979,278 times. This means a massive leap of 113.1% compared to the previous period.

Flawless Experience Score: More than half of the evaluations collected via WhatsApp (52.57%) consisted of 5-star ratings indicating a perfect experience. We caught an acceleration of a 10.9% increase (20,967 new reviews) in our total new review count.

Strong Digital Reputation: As our total number of reviews surpassed 160 thousand, we raised the average score to 3.66 across all locations.

We take great pleasure in being a part of this sincere and uninterrupted communication that Tavuk Dünyası has established with its guests on digital channels, and in adding value to the brand's growth journey.

About Tavuk Dünyası

Industry: Restaurant

Headquarters: Istanbul

Setting out in Istanbul in 2012, Tavuk Dünyası is one of the most beloved pioneers of the "Fast-Casual" restaurant concept in Turkey. Their unique marinated flavors, served in huge porcelain plates with a smiling service, are certified by the International Taste Institute. Serving in 58 cities and the TRNC today, the brand welcomes its guests not only with flavor but with a holistic "feel good" experience. Our paths crossed precisely to carry this "feel good" state they create in their guests from the restaurant tables to the digital world, and to touch them with the same warmth at every contact point. Tavuk Dünyası joined forces with Jetlink's smart solutions to seamlessly reflect this attentive service in its branches to its WhatsApp interactions and Google Maps profiles.

Trusted by business worldwide

150+

What is next?

BYD Türkiye is planning to expand the capabilities of ChatBYD with the following developments:
- Integration with social media platforms (Instagram & Facebook)
- Voice-based conversational assistant (JetVoice)
- Dealer reputation and review management via JetLocation

These initiatives aim to further elevate the customer experience across all digital channels.

Conclusion
ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.

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