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Updating business information isn't just a technical task to keep digital profiles looking organized. Address, opening hours, phone number, and location information need to be up-to-date across all platforms so customers can find a branch, visit at the right time, contact them by phone, or schedule an appointment. If any of this information is incorrect, the customer journey can be cut short before they even reach the store. Especially for brands with multiple branches, confl

The use of agentic chatbots in e-commerce facilitates not only the customer's access to information but also their completion of the next step in the purchasing journey. A user might inquire about a product's stock availability, want to compare two models, or prefer not to proceed to the payment step without learning about delivery conditions. Each of these requests represents a critical moment where the intention to buy is high but the decision is not yet final. In tradition

When evaluating an AI platform, what is the most reliable source: the vendor's own website or reviews left by thousands of real users on an independent platform? For the vast majority of B2B software decisions, the answer is the latter. And in this respect, G2 stands out as one of the most trusted references in the industry. Jetlink was featured in 27 reports at the G2 Summer 2026 Reports, earning 14 different badges in the Chatbot category. This result covers the Middle East

Consider this: A medium-sized call center handles 1,000 calls a day. Each call averages 5 minutes. That translates to approximately 83 hours of voice data per day. Within those 83 hours, there are real customer issues, recurring complaints, moments that either convert or cancel purchases. But the vast majority of this data is never analyzed. Because the voice doesn't fit into the tables. This is where speech recognition technology — Speech-to-Text (STT) or Automatic Speech Re

Sound is no longer a tool, it's an experience. How does a customer feel when they speak with your company's voice assistant? Do they feel like they're connecting with a robot or a real person? This question is no longer just an aesthetic preference — it's an operational decision that directly impacts customer satisfaction, brand perception, and conversion rates. And for years, the answer was: "Good sound quality is expensive and not customizable." Jetlink is changing that equ

At Jetlink , we leverage cutting-edge technology to enhance our customer service solutions. As part of our ongoing efforts to stay ahead...