A Century of Fashion Innovation and the Power of Digital Reputation

Founded in 1924, Hatemoğlu has been a trailblazer in the Turkish ready-to-wear clothing industry. With a legacy of innovation and a focus on customer satisfaction, Hatemoğlu sought to transform its customer engagement strategy and boost its digital reputation through Welocal.

Hatemoğlu operates over 85 stores across Turkey, offering premium menswear. With nearly a century of expertise, the brand continuously evolves to meet modern retail demands while maintaining its customer-focused ethos.

Products & Services Used

Problem

Hatemoğlu faced challenges in efficiently collecting, analyzing, and leveraging customer feedback to improve store operations and enhance its online presence. The manual feedback process was time-consuming, and the scattered review data made it difficult to gain actionable insights. The company also lacked a structured approach to respond to customer reviews and manage its digital reputation effectively.

Technologies Used:

Welocal: AI-driven reputation and review management system.
Feedback Automation: SMS-based customer engagement platform.
AI-Driven Sentiment Analysis: Tool to analyze and categorize customer reviews.

قبل تنفيذ المساعد الافتراضي، واجه فريق خدمة العملاء في N Kolay تحديات كبيرة:

تسببت أحجام المرور الهائلة في حدوث تأخيرات وأوقات استجابة أطول.

لقد استهلكت الاستفسارات الروتينية وقتًا ثمينًا من الممثلين، مما أعاق قدرتهم على التركيز على القضايا المعقدة.

ولمعالجة هذه النقاط المؤلمة، أصبح الحل الآلي ضروريًا لضمان تقديم الخدمة بشكل أسرع وتعزيز رضا العملاء.

Solution

99%

Accurate intent match rate with LLM technologoies

250+

Different topics covered

10K

Users / monthly

View all key local ranking signals
in one place

See your business as your customers see you
Get data on the most important Google My Business signals. Prioritize tasks that will boost rankings. View categories and citations alongside links and Track important online reputation metrics. Know exactly where you rank across local search from any location.

Manage, and respond customer reviews - all in one place. Welocal's AI powered smart response tool replies all customer reviews automatically and save you time. Welocal will help you monitor and respond to each of your online reviews – without adding new team members. We can help you stand out from the competition, turn bad ratings into good reviews and boost your visibility in mobile searches, driving more sales for your dealerships.

Manage customer reviews with ease

About Volvo

Industry: Automotive
Designs premium, connected, and safety-focused vehicles.

Company size: Enterprise
Global brand with 40,000+ employees.

HQ location: Konya Yolu 40. Km, Gölbaşı, Ankara, Turkey Manages Turkey operations from its Ankara office.

Volvo is a globally recognized automotive brand known for its commitment to safety, innovation, and sustainability. With a strong legacy in premium vehicle manufacturing, Volvo offers a wide range of cars and mobility solutions tailored to modern lifestyles. Combining Scandinavian design with advanced engineering, Volvo vehicles deliver a superior driving experience through cutting-edge safety systems and connected technologies. Operating worldwide, Volvo continues to lead the way in electrification and smart mobility, focusing on environmental responsibility and customer well-being in the age of digital transformation.

View all key local ranking signals
in one place

See your business as your customers see you
Get data on the most important Google My Business signals. Prioritize tasks that will boost rankings. View categories and citations alongside links and Track important online reputation metrics. Know exactly where you rank across local search from any location.

Trusted by business worldwide

150+

Dominate search results

When customers search for “x store” or “ x service” make sure you’re on the top of search results. Get additional visibility through Welocal's custom pages that are designed for SEO, rank high in search results, and show up in the Google searches

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