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Fakir Hausgeräte Virtual Assistant Success
Fakir was founded in 1933 in Stuttgart, Germany by H. Wilhelm Kicherer. The brand name “Fakir” is derived from the German word Familie (family) and the founder’s surname Kicherer.
With the mission of bringing technology into homes, Fakir quickly became a preferred brand across Germany. In 1985, the company entered the Turkish market under the assurance of Saruhan Group of Companies.
Products & Services Used
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Problem Solved
On June 18, 2025, Fakir Hausgeräte launched its Virtual Assistant project to strengthen customer experience and provide fast solutions.
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Channels Used: Website and WhatsApp
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Technology Infrastructure: Fully designed with an LLM model
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Future Vision: To be migrated to Agentic AI infrastructure very soon
Feature: Thanks to XML integration, the assistant recognizes all Fakir Hausgeräte products and provides accurate guidance
Based on the data reviewed until the end of August 2025, the chatbot achieved a 91% resolution rate, with only 9% of conversations transferred to live support.
This high rate demonstrates that most customer needs were automatically resolved, minimizing the requirement for human assistance.
Solution Details
Benefits Achieved
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The Fakir Hausgeräte Virtual Assistant achieved significant success in digital customer experience within a short period, thanks to its high resolution rate.
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This project aligns with Fakir’s heritage of innovation and strengthens the brand’s vision of combining technology with customer satisfaction. The upcoming migration to Agentic AI infrastructure is expected to take automation and user experience to the next level.
24/7
Information Flow
Live support was needed in only 9%
Of cases
Simplified information
Accurate guidance ensured through XML integration
About Fakir
Industry: Fakir operates in the home appliances industry, providing various products for household needs.
Founded: Fakir was established in 1933.
Group: Fakir is part of the Fakir Group, a well-known global brand.
Fakir was founded in 1933 in Stuttgart, Germany by H. Wilhelm Kicherer. The brand name “Fakir” is derived from the German word Familie (family) and the founder’s surname Kicherer.
With the mission of bringing technology into homes, Fakir quickly became a preferred brand across Germany. In 1985, the company entered the Turkish market under the assurance of Saruhan Group of Companies.
Trusted by business worldwide
150+
What is next?
BYD Türkiye is planning to expand the capabilities of ChatBYD with the following developments:
- Integration with social media platforms (Instagram & Facebook)
- Voice-based conversational assistant (JetVoice)
- Dealer reputation and review management via JetLocation
These initiatives aim to further elevate the customer experience across all digital channels.
Conclusion
ChatBYD is more than a chatbot—it is a strategic tool supporting BYD Türkiye’s digital transformation vision. With Jetlink as a technology partner, BYD Türkiye has not only improved operational efficiency but also redefined how customers interact with the brand across channels.
Ready to combine AI automation with real human connection? Let’s talk.
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