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Jetlink Conversational AI: A Multilingual Solution for Global Engagement



In an increasingly globalized world, customers prefer to interact with intelligent virtual assistants (IVAs) in their native language or the language they are most comfortable with. This way, they can express their queries precisely. Jetlink Conversational AI is a solution that caters to this need, boasting multilingual capabilities that ensure everyone receives the same level of quality service, no matter the language they speak.


Jetlink Conversational AI's Multilingual Capabilities

Jetlink's AI-powered conversational platform supports multiple languages, allowing businesses to add as many languages as required to their virtual assistants and even build language-specific models.

Out of the box, Jetlink Conversational AI supports a plethora of languages. This comprehensive language support makes it easy to manage any combination of languages to cater to your global customer base.


How Jetlink Supports Multiple Languages for Customer Support

Jetlink's multilingual support is enabled in three different ways:

  1. Multi-language model: Jetlink's platform has an integrated multi-language model that detects and selects which languages to use.

  2. Curated model: This model allows businesses to manually perform the translations, ensuring the most accurate responses from the bot.

  3. Translation model: Translations can be automated using pre-built or custom translation services.

With these capabilities, Jetlink can support most languages, thus reaching a wider range of customers.


The Role of Large Language Models in Multilingual Support

Large Language Models (LLMs) enhance the Natural Language Processing (NLP) part of the model, helping it to understand what a user intends to say accurately. These models are trained with vast amounts of data and can generate appropriate responses to inquiries.

With Jetlink, you can start building an IVA in one language and enable additional languages as needed. The platform's sophisticated language detection feature ensures the IVA can recognize and switch to another language mid-conversation, maintaining the conversation's context.


Building a Multilingual IVA with Jetlink

Building a multilingual IVA involves a few key considerations:

  1. You can create a new IVA or add new languages to an existing one. Jetlink provides tools to manage languages efficiently.

  2. Multilingual IVAs have language-specific components, and some features exhibit different behaviors compared to single language assistants.

  3. The NLU Language is the one you train the assistant with to identify the user’s intents. This language can be the same as the Conversation language or any other supported language.

The Cost of Creating Multilingual AI Assistants with Jetlink

The cost of creating multilingual AI-driven virtual assistants with Jetlink depends on whether the customer directly accesses an OpenAI LLM or uses the built-in LLM in the Jetlink platform. It is the customer’s choice.

Jetlink is continually striving to introduce additional languages to support global customer engagement better.


Driving Engagement and Loyalty with Multilingual IVAs on the Jetlink Platform

With Jetlink's multilingual capabilities, you can enhance your customer and employee experience by communicating with them in their preferred language.

Jetlink's sophisticated language detection algorithm enables the IVA to detect the language based on the user's utterances and switch conversations to the respective language while retaining the context. This feature ensures a seamless, personalized customer experience, irrespective of the language the customer speaks.

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